FAQ

Compared with direct express delivery, “consolidation” is gathering orders from multiple senders/sellers and repackaging them as one shipment.
After the customer purchases the goods in an online store, the goods will send to GNS CTS. You can anytime to log in to the GNS system. Then orders will be packed as one shipment. After weighing and calculating rates in GNS CTS, shipments are sent to the designated addresses.

Login to your Taobao account, then click the account name in upper left corner
1. Click “Edit My Account”
2. Click “Mailing Address”
3. Select region: 广东省 东莞市
Address: 虎门镇居岐振兴路2号广兴博腾产业园2栋101号(DG/GNS) + Your Last Name + GNS Register #
Postal Code: 523900
Recipient Name: Your Name + GNS Register #
Cell Phone Number: 18719065448
Check “Set as default mailing address”
Click “Save”

The volumetric weight is a calculation that is used to compare the actual weight of a shipment. The higher weight is used to calculate the shipment cost. For shipments with large volumes and light weights, the shipment cost is charged based on volumetric weight.
The computing method is
Volumetric weight(KG) = Length(L) (cm) X Width(w) (cm) X Height(H) (cm) / 6000.Please inquire with sellers about package size and customer services about prohibited article terms before placing your order online.

GNS does not pick up packages from other logistic companies.
GNS CTS does not accept regular mail, orders with no tracking number/ tracking references, or any package pay on delivery.

Once you get the tracking number, then you can claim it to the GNS system at any time. Even if the goods have not arrived. After the goods arrive, we will update the status within 4-8 hours of office hours.
*In the case of peak seasons or special holidays, the update time may be delayed.

Monday to Friday/Sunday at 17:00:00
Saturday and the day before public holidays no delivery.
**The time for the shopping festival (such as Double 11/Double 12) and the China statutory holidays will be subject to the actual situation at that time. Please refer to the GNS website announcement.

Collection Point : 3-4 working days.
Delivery: will be on the next day once the parcel reaches Singapore.
Customs inspections and excluding certain remote areas
**The time for the shopping festival (such as Double 11/Double 12) and the China statutory holidays will be subject to the actual situation at that time. Please refer to the GNS website announcement.

1. All powders, liquids, and compact discs;
2. High value or too many electronic supplies;
3. Drug or drug-related equipment;
4. Supervised props, electric batons, simulated toy guns, etc.;
5. Animals and plants, seeds, animal skins and their products, herbs, specimens, etc.;
6. Infringement of trademarks, copyrights, intellectual property rights, regent propaganda, or obstructing weathered items;
7. Flammable, perishable or toxic, explosive, lethal, corrosive, and radioactive;
8. Fragile items (such as the fragile items sent by the guests, once damaged, the company will not make compensation);
9. Currency, VAT invoices, other tax stamps, letters of communication nature or securities, gold and silver treasures, antiques, calligraphy and painting, precious metals;
10. Goods of foreign trade surplus, international brands, or non-authentic/imitation goods. (If the goods are not genuine or imitation goods sent by the guests, regardless of whether the goods are lost or not, the company will not make compensation);
11. Exempted from import control by Hong Kong Customs and foreign customs, such as food, medicine, cigarettes, electronic cigarettes, smoke oil, etc.
12. Anything that is forbidden in Singapore

If the goods are not shipped for export, the customer can contact us to make a return arrangement, and each piece is charged RMB 10 as an administrative fee.
However, the customer must bear the shipping cost returned to the seller. As for the goods that have been completed and have been paid, they cannot be canceled or refunded.

21. What if the goods have arrived at the GNS CTS…
Can I return it to the seller?
Can I cancel or arrange a refund for the submitted order?

Storage arrangement :
GNS CTS: Within 90 days from the date of shipment, otherwise, starting from the 91st to the 100th, each day will be charged SGD2 per deposit as the storage fee; the 101st day will be regarded as abandonment, GNS will clear the storage record and dispose it at the same time. The goods will not have any notice or compensation.
Cooperate Pickup center: Free storage for 2/3/7 days, depending on the owner.
**After the free storage, it will be returned to the ?????. Each order will be charged SGD. transfer fee and SGD?? storage fee per working day.

. Singapore / China customs will not specify the time required for the detainment of the goods;
. Group N Ship Limited will not be liable for any compensation/responsibility for delays/losses/damages caused by customs during the detainment of the goods.

A. Although the shipment has been signed, the warehousing procedure has not been carried out (ie weighing and measuring size). The warehousing time generally takes 4-8 hours (in case of large shopping festivals* double 11/double 12 and China statutory holidays), and the time of shipment will be extended, please refer to the announcement on the website.
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B. Customer should check the receiving time on the shopping website. Since the signing process of the courier company does not require our confirmation of us, some of them will have a “false sign”. The time for the China transfer station is only 09:00-18:00, Under normal circumstances, the receipt after 18:00 is generally a fake receipt, normally, the crew will send it back in next day.
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C. Customers can check whether there are any “unclaimed” goods in the account, and the number of the goods is the same as the two numbers at the beginning and the end of the shipment was same as you goods which you are waiting for. The seller may give you the wrong tracking number or cause by incorrect input during shipment (note that there should be no spaces in the middle of the courier number)
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D. Some courier companies will issue another tracking number on their own, without notifying the seller and the guest, the guest needs to confirm it.
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E. There may be a break in the courier, and there is a deviation when the scanner is entered.
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F. The order number given to you by the seller is not sent to our warehouse or the seller filled in the wrong address.

All goods that have been consigned, from the China transfer station to Singapore, can be viewed on the website;
When the goods arrive at the pick-up point designated by the customer, the system will automatically send a delivery notice to the registered mailbox and mobile phone number.
**If the delivery is delayed or the delivery message is not received due to the settings of the mobile phone/network provider, the resulting warehousing period is the responsibility of the guest.
**If the customer did not receive the collect-msg within two working days after the completion of the collection. Please contact Customer Service.

Because the shipment needs time to process and distribute after arrival of the shipment, it sometimes needs to start at noon to pick up the point. However, in some areas, due to business hours or inventory space, the shipment arriving on the same day will not be signed. Points are usually scheduled to arrive on a working day or no more than 3 working days.
**The arrival time of large shopping festivals (such as Double 11/Double 12) and China statutory holidays is subject to the actual situation at the time. Please refer to the announcement at the time.

All shipments will be compared to the actual weight and volumetric weight, and the freight will be calculated by the heavier.
Note: Volumetric weight is a measure of the density of the package.
Volume Weight (kg) = Length (L) (cm) X Width (W) (cm) X Height (H) (cm) / 6000

When the customer submits the collection of the goods on the website, the system will automatically calculate the shipping cost, and the customer can use the following methods to pay
Credit card: Billed in SGD (3% service charge, system automatic review)
PAYPAL: Billed in SGD (3% service charge, system automatic review)
Bank transfer: in SGD (manual review)
Alipay: Billing in RMB (manual review)
**For details, please refer to Terms and Conditions*

Because of the online transfer / ATM transfer / Alipay payment, the submitted information needs manual review, so it usually takes a long time (working hours: 5-2 hours; non-office hours: 2-4 hours).

Goin is an additional reward service provided by Group N Ship to the guests. The Goins can be obtained and accumulated through the following channels.
‧If you register as G, you will receive 200 Goins.
‧Use the consignment service, and each time you confirm the receipt, you can get the equivalent Goins.

What is the use of Goins? How to use Goins?
50 Goins are equivalent to SGD1, and 250 Goins are the minimum conversion unit, which can be used as deductible shipping charges. When you have enough Goins. The payment interface will display the deductible Goins, just enter the Goins to be deducted. However, you cannot use Goins to pay the full shipping fee. Guests are required to pay a minimum of SGD1.

The obtained Goins can be accumulated. We tentatively set Goins to be valid until December 31, 2029.
**For details, please refer to http://www.groupnship.com/CusVoteCase.php